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Replies to negative reviews in < 24 hours. Something went wrong. Everything was very stylish, my son was over the moon with what he got .!! Cheers! Cheers! I like this in all my clothing. Unfortunately the zip was faulty, I got in touch and the customer service department was fantastic. We believe we already explained everything to you in your previous review about the situation. Great customer service and amazing products. Pretty gutted, first time customer. RewriteBase / Hi SahWe are beyond grateful for your effort to share this amazing feedback with us. from Footasylum. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Ordered a jacket for a Xmas present for my neohew, from point of sale to delivery communication and delivery updates were excellent.Sadly I had to return for exchange as it had split under arm.The customer service is nothing more than outstanding, and efficient, I returned item and replacement was despatched under a week.Well Done Lorenzo Veratti especially the customer service team you are outstanding, I certainly would not hesitate to use you again. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. Cheers! Customer service at its finest. We listen to what our consumers say about our brand and we use them to further improve what we have right now. Hi DavidWe are happy to see this; what a fantastic review! Cheers! Copyright 1995-2023 eBay Inc. All Rights Reserved. Hi MarkWe are grateful for wonderful review on our products and delivery service. More importantly the product lived up to their claims. Companies can ask for reviews via automatic invitations. I would definitely buy from Lorenzo Veratti again. I would highly recommend them if you want stylish designs and a team that actually cares about customers. This amazing company not only provides quality wear, thier customer support is second to none! Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. Reels. I received an IMMEDIATE response and one very much to my satisfaction. Hi MikeyWe are happy to hear that we were able to help you out. The packaging, shipping and time to delivery were fast. Hi JBThank you for leaving a review.