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Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Access to our highly-trained rider network, All-in-one wireless tablet and printer device, In-app marketing and promotion opportunities with, Branded products to promote your business in-store. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Here are some tips on how you can resolve the most common issues riders encounter in the app, without having to contact Support. Deliveroo riders planning strike across England over pay and conditions We expect you to work for at least 4 hours a day, and 4 days a week.. This will take you to the support page where you can find answers to common questions. Contacting customersIf you cant find the customers address or they arent answering their door, there are several ways you can try and contact the customer through your app: Long restaurant wait timesIf youve been waiting at a restaurant for a long time and no longer want to deliver the order, you can reject the order in the app and let us know it was because of the wait. It's totally free and applies from the moment you go online. Please contact Rider support via live chat i n the rider app if you need any further help. . You can do this by tapping ? How busy your area isWith the apps heatmap, you can check what customer demand in your area is like at any time. The map refreshes itself every 5 minutes so you can see when its a great time to go online, take a break, or try riding in a nearby zone thats busier. What are the requirements for being a rider? Please contact the customer support team via the email above. The Deliveroo dystopia: how London dehumanised a collapsed courier Partners can instantly update their opening hours by logging into Restaurant Hub and selecting the Settings tab and then clicking on 'Opening hours'.

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